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Nurse Job – Medical Call Centre CIC Insurance 303 views

Nurse – Medical Call Centre Job, Latest Nursing Jobs In Kenya,

PURPOSE:

  • To provide general customer service in respect to medical business customers.

Key Responsibilities

  • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Handle customer service issues and queries.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.

Academic and Professional Requirements

Education 

  • Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)
  • Computer literate in MS Office and other office applications
  • Customer Experience training will be an added advantage.

Experience Required:

  • Relevant experience in busy health environment    3
  • Experience in a medical call centre management unit    1

How to Apply

CLICK HERE TO APPLY.

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