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Manager – System and Security Administrator 25 views

Role: Manager – System and Security Administrator

Reporting into:- Senior Manager (Digital Transformation) unit- Kenya

Location: Nairobi – Kenya.

About Us

Our Strategy for delivering high-quality, cost-effective community health through and with digitally empowered, equipped, supplied, supervised, and compensated CHWs requires that we continuously re-invent the way we work. Innovating incessantly and with swift responsiveness to global trends is a critical success factor for building a thriving and sustainable LG of today and tomorrow.

Over the last four years, Living Goods has become a more complex organization with multiple implementation modes, exciting opportunities in new countries, and new partnerships in existing countries. Furthermore, while we have delivered some strong work in technology over the last couple of years, we now need to go the extra mile beyond technology and ensure a much greater emphasis on government partnerships in the broader digital health space. We can only do this by building a great place to work where our teams thrive, grow, and deliver extraordinary results.

Purpose of role:

The Manager – System and Security Administration profile will join our Digital Transformation (DT) team. We believe that technology is an increasingly powerful and positive disruptive force in enabling Living Goods to provide effective community health service and drive impact.

Key Responsibilities:

You will be tasked with the following:

  • Lead the evolution and implementation of the Internal IT Roadmap for LG to provide for a secure, safe, and highly productive IT environment for LG staff across the various offices.
  • Provide ownership for the overall management of the administration of access and security controls for Microsoft platforms – Office365 and EMS E5 including Intune, Defender (O365, Endpoint, and Identity), Azure Active Directory P2, Azure Information Protection and Governance, OneDrive, Teams, and Share-point and all other platforms as per the signed off organizational governance controls.
  • Overall ownership and management of the global system administration team and setting up all necessary system administration structures and processes to ensure internal IT support to staff across various LG offices and branches on software and hardware aspects (laptops, emails, connectivity, etc.) including institutionalizing and refining the helpdesk structure for internal IT troubleshooting (L1, L2, etc.). This would also include ownership of day-to-day operational management of the system admin function.
  • Responsible for organizational-wide IT assets security including determining the right technologies, development of all IS governance and security policies, knowledge, and right skillsets to work with all LG technologies and digital systems so that security delivery is current, procedurally documented, and in compliance with organization standard as well as alignment with ISO 27001 and NIST CSF security controls.
  • Responsible for driving organizational-wide Cyber security, IS risk management framework, and security awareness program including working closely with compliance and internal audits to determine necessary risk management and training programs.
  • Coaching and overall mentorship to the System Admin team with a specific focus on technical growth recommendations and management skillsets.
  • Ownership for management and oversight of all administration and security configurations by the System Administrators, tech partners, auditors, and any other relevant stakeholders.
  • Identification of required technologies and development of implementation roadmaps including training plans for all LG staff to ensure that overall org-wide IT security mitigates all cyber risks and sufficiently protects critical organizational IT information.
  • Ensuring timely and sufficient resourcing from System Administration to drive all necessary fraud and cyber-attack investigations.
  • Working closely with the Senior Manager (DT) to ensure adequate resourcing for a timely and accurate response on all forensic, internal, and external IT audits.
  • Supporting the Senior Manager (DT) with drafting management reports including final audit scores, overall IS risk ratings, and post audits recommendations.

Qualifications & Experience Required

  • Bachelor’s degree in computer science, Information Technology, or any other technology-related degree.

Professional Qualifications / Membership in professional bodies

  • Professional certification in System and Security Administration and governance.
  • Essential security governance certification: must have successfully completed at least two out of CISSP, CISSM and CISM certifications.
  • Desirable security technical certifications: CCNA, CompTIA certifications, relevant Microsoft Administration and Security certification tracks.


  • 06+ years of professional work experience in the capacity of internal system security and IT admin roles for a medium to a large organization with multiple offices is essential.
  • 05+ years of professional experience in team management in a system admin function which is supporting an organization with offices in different locations is essential.

Competencies & Attributes:

  • Hands-on experience in leading and implementing at least 02 projects for organization-wide system security and cyber security measures, protocols, and tools.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.

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